I forgot my Muallim password. What do I do?

Select Forgot password on the sign-in page. We email you a link to reset it. Check your spam folder if it does not arrive.

What does Account disabled mean?

Your school's plan is currently inactive. Teachers should ask their school admin, and school admins should renew in Billing.

Use Continue with Google on the sign-in page instead of typing a password.

Quick answer. After this you know why sign-in is failing and what to do about it.

Start with the message you see.

"Invalid email or password." Check the email address for typing mistakes and make sure Caps Lock is off. If you are not sure of the password, use Forgot password.
You signed up with Google. Use Continue with Google on the sign-in page instead of typing a password.
"Account disabled: your school's plan is currently inactive." Your school's plan has lapsed. Teachers should ask their school admin; school admins should renew in Billing.

Select Forgot password
It is beside the Password box on the sign-in page. Your email address is carried across.
Check your email
We send a link to reset your password. If it does not arrive, look in your spam or junk folder.
Sign in with the new password
Use the new password on the sign-in page.

I forgot my Muallim password. What do I do?: Select Forgot password on the sign-in page. We email you a link to reset it. Check your spam folder if it does not arrive.
What does Account disabled mean?: Your school's plan is currently inactive. Teachers should ask their school admin, and school admins should renew in Billing.
I signed up with Google. Why does my password not work?: Use Continue with Google on the sign-in page instead of typing a password.

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Your profile and password: See your account details, change your school's name, and change your password.
Plans, billing and payments: What each plan includes, how to upgrade, and how to pay by bank transfer or JazzCash.